EXCHANGES & RETURNS
International purchasing online is a substantial investment and costly to ship. At Memory Lane we want to do all we can to ensure you are making your purchase with as much information as is necessary and provide a positive shopping experience. If you have any questions or reservations before your purchase, we simply ask that you contact us by phone or email to help clarify anything for you. It is always far more cost-effective for all parties to deal with technical or fit inquiries before purchase rather than after.
If for some reason you are not satisfied with your Memory Lane candle warmer, you are welcome to return it within 14 days. Please note, all candle warmer returns and exchanges incur shipping costs and taxes. Items must be in original condition to be eligible for a refund. Al items refunded will be returned on the original method of payment when the order was placed. Customers are responsible for all boxing and candle warmer must be returned with accompanying materials and parts. Any damage incurred during a return shipment is also the customer’s responsibility and will be factored into the customer’s final credit back. For your own protection, we recommend using a shipping method that can be tracked and ensured. Memory Lane is not responsible for any items lost in transit. Please e-mail us at sales@memorylane.kr, if you have any further questions about Exchanges and Return Policy for candle warmer.
If for some reason you are not satisfied with your Memory Lane candle warmer, you are welcome to return it within 14 days. Please note, all candle warmer returns and exchanges incur shipping costs and taxes. Items must be in original condition to be eligible for a refund. Al items refunded will be returned on the original method of payment when the order was placed. Customers are responsible for all boxing and candle warmer must be returned with accompanying materials and parts. Any damage incurred during a return shipment is also the customer’s responsibility and will be factored into the customer’s final credit back. For your own protection, we recommend using a shipping method that can be tracked and ensured. Memory Lane is not responsible for any items lost in transit. Please e-mail us at sales@memorylane.kr, if you have any further questions about Exchanges and Return Policy for candle warmer.